WARRANTY & SAFETY INFORMATION

DALI A/S is committed to providing products that meet warranty and safety standards relevant to our products, whether in the European Union* or other regions of the world, where our products are sold. Prioritizing good user experience, we take safety and warranty seriously. Please read manuals and safety instructions related to your product to ensure correct and safe use and to give you the best user experience.

*Products comply with the EU General Product Safety Regulation (EU) 2023/988 (GPSR) and, where applicable, other EU regulations such as REACH, RoHS, and sector-specific directives.

General warranty policy

The warranty on your DALI product is managed by your local dealer. If you have questions about your warranty, service, and repair, or using your DALI product, please contact your local DALI dealer and they will help you.

Please note that all warranty issues should be addressed to your local dealer. This is also the case for inquiries in relation to associated hi-fi equipment.

If you still need to get in contact with our technical support, fill out our contact form.

Help yourself to a correct and safe start using your DALI product with the relevant documentation below.

Warranty & Consumer Rights in EU

Always contact your local dealer for details. Under EU law, all products sold to consumers come with a minimum 2-year statutory guarantee. This covers repair, replacement, or refund if the product is defective at the time of delivery.

Covers defects such as damages to the finish at the time of purchase and functional defects. This excludes accidental damage and normal wear and tear.

How to Claim

Contact your place of purchase/local dealer.
Provide proof of purchase (receipt) and description of the issue.
Follow the instructions for repair, replacement, or refund given by the dealer.

General product safety

DALI A/S is committed to ensuring that all products placed on the market are safe and compliant with applicable product safety legislation, including the EU General Product Safety Regulation (EU) 2023/988 (GPSR).

To ensure safe use, relevant safety information and instructions are provided with our products or made easily accessible online.

Depending on product type and risk profile, safety instructions may be supplied physically with the product or made freely available online. This allows you to always be able to find the latest safety guidance, while reducing unnecessary printed material.

Stay up to date with any safety updates by signing up for safety updates.

Safety information, including safety instructions, declarations of conformity, and other relevant compliance documentation, can be accessed via this website. This approach supports transparency, traceability, and ongoing product safety throughout the product lifecycle.

In the unlikely event that you experience a safety-related event, it is possible to contact DALI via the dedicated safety contact info further up the page.

SAFETY UPDATES

Use the bottom form to sign up for relevant safety updates related to your DALI product.

SAFETY DOCUMENTATION

All documentation needed to ensure safe, informed and responsible use.

USER MANUALS

All manuals for the current line-up of DALI products. These can also be found on the individual product pages.

Go to all manuals

SAFETY INSTRUCTIONS

Access the Safety Instructions for all DALI IO headphones, our Bluetooth speakers, the wireless OBERON C series and SUB V-16 F.

SAFETY INSTRUCTIONS

CERTIFICATIONS AND COMPLIANCE (DoC)

A full overview of current products that has a Declaration of Conformity. These can also be found on the individual product pages.

Go to overview

FIND A DEALER

Use the dealer locator to find the nearest DALI dealer in your area.

GO TO DEALER MAP

TECHNICAL SUPPORT

For technical support, ALWAYS contact your local dealer first. If you still need technical support, you can use the link below. Please expect a response time of 2-5 business days.

Contact support

LATEST UPDATES

See a list of the latest warranty updates in our news section.

Go to news

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